The player struggles to withdraw his money as his request got rejected. The complaint was closed as the casino has no reaction policy.
Loot Casino - The player struggles to withdraw his money.
Black points: 215
Amount: £1,920
Loot Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.0
Loot Casino has a Safety Index of 8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, good regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Hello , this guys is a joke poor service and I think they don't want to pay my withdraw first was my documents, and after was my card account wich was the seame sice I opened casino account and l made my deposit after they put me to deposit 10 pounds , they accept my withdraw 1920 after 33 hours on pending they reject my withdraw and recieve mail was reject and no reason I send them mail and no answer can you help me please
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2 years ago
Hello focsacatalin465,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Loot Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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2 years ago
Hello Nick yes my account was verified and the winings was with real money yes they ask me on 31/10/2022 to deposit another 10 pounds with a payment card and did. last time was on 1/11 2022 on they confirm me I can withdraw my money .
I withdraw my money on 1/11/2022 at 13:42 yesterday recieve automatic email they rejected my withdraw but they didn't put no reason I send the 2 or 3 emails why my withdraw was rejected no response please can you help me thanks
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2 years ago
Dear focsacatalin465,
We have received an information from the casino stating that they will not share any information with a third party and that you should contact them yourself directly.
Unfortunately, without cooperation from the casino there is nothing that we can achieve and so I will close this complaint as 'unresolved'.
You can however still try to contact directly the licensing authorities of the casino if your issue wouldn't be resolved in a reasonable time frame.
I am sorry I could not be of more help.
Best regards,
Nick
