Lolly Bet Casino - Player has a delayed withdrawal issue.

The casino is very bad. The daily withdrawal limit is 250 BRL. I requested 3 daily withdrawals of 250.00 BRL, they paid for 2 withdrawals and 1 is still missing, and many days have passed. I sent an email to the casino, and they responded that they had already paid, but they only paid for 2 withdrawals. The last one is still missing. I would like assistance with this case, please.

Dear ericleo, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested this withdrawal?

Thank you in advance for your reply.

Best regards, 

Kristina

Hi Kristina I requested the last withdrawal of the 3 withdrawals on 10/08/2024, yes I will wait the 14 days without any problems.

I just got ahead of myself since I received 2 withdrawals and the last one is taking 7 days so I decided to make a complaint, since the Casino did not identify their error.

Thank you!

Hi Kristina I requested the last withdrawal of the 3 withdrawals on 10/08/2024, yes I will wait the 14 days without any problems.

I just got ahead of myself since I received 2 withdrawals and the last one is taking 7 days so I decided to make a complaint, since the Casino did not identify their error.

Thank you!

Dear ericleo,

Have you received your withdrawal from the casino yet?

Hi Kristina, I still haven't received the last 250.00 BRL. I sent an email to Casino and they replied that my complaint was unfounded. They showed me their payment orders, but I haven't received the last payment order. I sent an email saying that there must have been a technical problem with the payment provider. I haven't received it yet.

If you like, I'll send you my bank statement.

Thank you for your reply, ericleo. Could you please advise us on the current status of your missing withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Hi Kristina, I haven't received the last withdrawal so far. I've sent an email to the Casino and they insist that it has been paid out. I've even sent a bank statement saying that there was an error with the payment provider. I'll send my statement to the email address indicated, thank you!

Thank you very much, ericleo, for your cooperation. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Thanks Kristina.

Dear ericleo, 

My name is Katarina, and I will be assisting you in solving this case.

I will now contact LollyBet Casino outside this complaint thread and let you know any new information once I receive it.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear ericleo, 

thank you for your patience. I was recently in communication with the casino representative, who has expressed a willingness to investigate your case. I will ensure to keep you informed as soon as I receive any updates from them. In the meantime, should you have any pertinent information to share, please feel free to reach out to me.

Thank you Katarina for your attention to my case, I will be patient.

Dear ericleo, 

thank you for your patience.

I have received confirmation from LollyBet Casino regarding the processing of your last withdrawal request dated August 10th. I kindly ask you to review your bank statements once more. If you do not observe the funds, please forward your bank statement from the date of the withdrawal request to the present to the casino. We would appreciate it if you could keep us informed of any new developments.

Hello Katarina my complaint is precisely because I have not received my account, and I have already sent the statements to you and to the Casino, I will not do the whole process again, Casino has my statement, they do not want to return my money no problem, thank you!

Dear ericleo, 

I understand your frustration. I decided to doublecheck the bank statement you provided and I found some discrepancies. I sent you more detailed explanation via email. Please take a look at it.

Looking forward to your reply.

Dear ericleo, 

could you please contact the payment provider to inquire whether the payment has been processed on their end?

Katarina, I have already complained to the Casino, I have verified that the payment provider has not paid me, it is a lot of work, I no longer play in this Casino because of this error, and I will give up receiving the 180 BRL, thank you for your attention, until next time.

Dear ericleo, 

do I understand correctly you would like to close this complaint?

I don't know which payment provider the Casino paid me to contact, and I've already sent my statement to the Casino proving that I haven't received my winnings, they haven't even replied to the email, so I don't think I'll receive any more, I've deleted the lollybet Casino and included it in my bad Casino list.

Come to think of it I will send a message to the payment provider to try to get paid.

Dear ericleo, 

you were paid via PIX. I highly recommend contacting them at your earliest convenience. Please keep us updated about any new development.

Dear ericleo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I sent an e-mail to the Casino to find out the payment provider but they didn't reply, so without information about the provider there's no way I can make a complaint.

Dear ericleo, 

you were paid via payment method PIX. Will you be able to contact them, please?

The pix method is the payment system in Brazil and there are several payment providers that work with pix.

Thank you Katarina for your attention.

Dear ericleo, 

I have reached out to the casino to inquire about the payment provider utilized in your case. I am currently awaiting their response and will inform you as soon as I receive further information.

Dear ericleo, 

is there any new development regarding this case, please?

Hello Katarina, you can close my case, I've given up, as I told you I'm not even playing in this Casino anymore and it's been a long time, and they don't answer my email either, let's close it, thanks for your attention.

Dear ericleo, 

I will honor your request and proceed to close this complaint. I regret that I was unable to provide you with more assistance. Should you choose to reopen this case in the future, please feel free to reach out to me, and I will do my utmost to help you recover your funds.

We have formally rejected this complaint in accordance with the player's explicit request. We apologize for any inconvenience caused and for not being able to assist further on this occasion. Should you encounter any issues with this or any other casino in the future, please do not hesitate to contact us. We are committed to supporting you.

All the best,

Katarina