Loki Casino - Player’s withdrawals have been delayed.

Hello,

Loki casino claims that they cannot accept my withdraw request because my deposits have not "hit the casino"

My first withdraw request was at june 17 which i cancelled and played again and again because they where giving me this answers of my deposits not hit the casino. My last and standing withdraw request is from july 2nd. 2x5000€. But the excuse that the deposit has not hit the casino stands for over 3 weeks now and thats why they cannot process my withdraws. They credited it to my account and i send multiple proof of the transaction

KYC is fully passed, also got an email stating "no further documents are asked"

Please help me get my winnings. They give me only standard answers like: when i hear news i will let you know

Dear Rudie223,

Thank you very much for submitting your complaint. I'm sorry to hear about the issues you're experiencing with your withdrawal request at Loki Casino.

To help us better understand and address your situation, could you please provide answers to the following questions:

• Can you confirm the exact dates and amounts of all your deposits that Loki Casino claims have not "hit the casino"?
• Could you provide the proof of these transactions that you have already sent to Loki Casino?
• Did Loki Casino provide any specific details or reasons why your deposits have not been credited, despite being visible in your account balance?
• Have you received any updates or further communication from Loki Casino since your last withdrawal request on July 2nd?

Please feel free to forward any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Hello Petronela,

Thanks for your response. There has been quite a lot of communication, mainly me asking for information and getting standard replies. I need some time to lay all the information out for you and will send this to your email address tuesday or wednesday.

A quick answer to your questions:

1: They dont tell me which deposits

2: I can and will provide this per email

3: They say they have credited it in advance before they got the actual money (never heard this at any casino) i will provide this communication also.

4; i only get standard answers telling me i need to be patient etc.

Hello Petronela,

This is proof they don't want to disclose what deposits it is about. Can you consider marking this as private?

Hi Rudie223,

• Could you forward any relevant communication between you and the casino to petronela.k@casino.guru?
• Also, could you let us know how many deposits you have made?
• Additionally, could you provide payment receipts for all your recent deposits?

Thank you.

Dear Rudie223,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.