Loki Casino - Player’s struggling to withdraw his winnings.

not possible It is possible to withdraw money on their website there are no withdrawal options such as bank transfer, etc. But at the same time I used to withdraw normally, I contacted support here 3.7 and at that time we are just writing about solving the problem.

Dear Daniel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers and bank restrictions, all have a major influence. Maybe one of the e-wallets, such as Bitcoin, would be a good option for you. It is fast, safe and you can always convert bitcoin to cash and ultimately move it to a bank account.

Could you please advise if you have been offered to use an alternative payment method to withdraw your winnings? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

We did not offer electronic wallets, I tried the paysafe card here and it didn't work either.

Thank you very much Daniel for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Daniel,

I looked at your complaint and will do my best to help you. I would like to invite Loki Casino into this conversation. Can you please specify what is the problem with player’s withdrawal?

Here is an example of a recent communication with support. I feel like a scam.

Hello everyone! 

Earlier the player contacted us that there was a problem with withdrawal methods and that not all of them were visible in the Cashout tab, we have sent all the needed information to the technical department right away and are still waiting for the reply from the payment providers.

I assure you, we do our best in order to get all of the withdrawal methods available for the player as soon as possible.

We are sorry for a delay. On behalf of the Loki Casino Team please accept our apologies for this inconvenience. 

We hope for your understanding and cooperation.

Kindest regards,

Loki Casino team

If I were to solve a problem at work for a month then I was unemployed. I do not consider solving the problem for 1 month to be normal, you could at least offer an alternative choice. It's summer and I'd like to go somewhere warm for a holiday for your honest money. But with your solution speed, it looks like I'm going to go next year!

Dear Daniel,

unfortunately, we can't do nothing more when payment provider is experiencing problems with payouts. I'll extend the timer by 7 days and you can try to request a withdrawal later when they'll fix this problem.

Well thank you

Thank you for helping it is already possible to withdraw money.

Dear Daniel,

please, let me know when you'll receive your winnings, so I can close this complaint as resolved.

Dear Daniel,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.