The player from Denmark has requested a withdrawal but further documents were required for the verification. The player received his winnings, therefore we marked this complaint as 'resolved'.
The player from Denmark has requested a withdrawal but further documents were required for the verification. The player received his winnings, therefore we marked this complaint as 'resolved'.
The player from Denmark has requested a withdrawal but further documents were required for the verification. The player received his winnings, therefore we marked this complaint as 'resolved'.
Loki keeps discarding my documents, I sent everything they asked for but they run around with me. It is f***ing sleazy, I have a profit of EUR 4000 that I would like to spend
Loki bliver ved med at kassere mine dokumenter,jeg har sendt alt hvad de har bet om men de køre rundt med mig . Det er fandme træls,jeg har en gevinst på 4000 EUR som jeg gerne vil have ud
Dear Martin,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly. It seems that the casino has a strict verification process, but it's not unusual. I would suggest contacting the casino and find out what documents exactly are required and provide them in best possible quality and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal. Could you please advise how many days ago you have started the verification process? Thank you in advance for your reply.
Best regards,
Petronela
Dear Martin,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly. It seems that the casino has a strict verification process, but it's not unusual. I would suggest contacting the casino and find out what documents exactly are required and provide them in best possible quality and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal. Could you please advise how many days ago you have started the verification process? Thank you in advance for your reply.
Best regards,
Petronela
I started by submitting my documents 14 days ago. In the meantime, my winnings have been a bit right,
i started a payout yesterday but it is just pending if they refuse again what do we do.
Sincerely, Martin
jeg startede med at sende mine dokumenter ind for 14 dage siden.i mellemtiden er min gevinst blevet en del højre,
jeg har sat en udbetaling i gang i går, men den står bare under pending, hvis de nægter igen hvad gør vi så.
Med venlig hilsen martin
Thank you very much Martin for providing all the necessary information. I will now transfer your complaint to my colleague Kristína who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Thank you very much Martin for providing all the necessary information. I will now transfer your complaint to my colleague Kristína who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
I would like to ask the Loki Casino to comment on this case. We would like to know what should Martin do in order to successfully withdraw his winnings.
I would like to ask the Loki Casino to comment on this case. We would like to know what should Martin do in order to successfully withdraw his winnings.
Hello everyone!
We would like to inform you that we approved the player's withdrawal. Moreover, we approved the full amount which is over our limits. We did this as compensation for the delay. This delay is due to the fact that the player's winnings have been passed additional verification.
As for the documents, we disapproved one of them because it is in a bad quality and does not fully match what we requested.
All in all, the player's withdrawal is approved, and we believe that this complaint should be closed.
Kindest regards,
Loki Casino Team
Hello everyone!
We would like to inform you that we approved the player's withdrawal. Moreover, we approved the full amount which is over our limits. We did this as compensation for the delay. This delay is due to the fact that the player's winnings have been passed additional verification.
As for the documents, we disapproved one of them because it is in a bad quality and does not fully match what we requested.
All in all, the player's withdrawal is approved, and we believe that this complaint should be closed.
Kindest regards,
Loki Casino Team
Hello everyone,
Thank you so much Loki Casino Team, for taking your time to reply to this complaint. We highly appreciate your cooperation and we will be happy to close the complaint as 'resolved' right after Martin confirmes, he received his winnings.
We will also consider this case to be resolved, if Martin doesn't reply to this thread.
Hello everyone,
Thank you so much Loki Casino Team, for taking your time to reply to this complaint. We highly appreciate your cooperation and we will be happy to close the complaint as 'resolved' right after Martin confirmes, he received his winnings.
We will also consider this case to be resolved, if Martin doesn't reply to this thread.
Dear Martin,
Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.
I hope you won’t come across a problem like this again.
Best regards,
Kristina
Dear Martin,
Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.
I hope you won’t come across a problem like this again.
Best regards,
Kristina
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.