The player from Switzerland won a substantial amount. However, the withdrawal took longer due to having a prepaid card, so he continued playing until he lost all his money. Because there was no balance left, we couldn't help more.
Loki Casino - Player’s lost all his winnings.
Amount: $10,000
Loki Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.5
Loki Casino has a Safety Index of 8.5, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
After months of losing in loki casino. More than 30,000 fr minimum.
Pay very little in comparison to other casinos!
I won $ 10,000 on 08.06 2020 I think.
I was happy, relieved because I was in debt.
And when I go to ask for the withdrawal they start to get smart!
The same prepaid Visa that I paid for months in my name but they are called ELECTRONIC USE ONLY.
I am disposable Visa!
They don't send you a report because they are disposable!
That's where they attacked!
I finally sent them my password and nickname of my Visa account, so they entered and they could see who was registered to it!
But no, they wanted something that can't be achieved!
They didn't block my money, so having a problem with the game I didn't lose it!
But that was what they wanted!
There was no reason to do this to me.
I almost wanted to throw myself out of the window of frustration and the trouble I'm in.
After 2 days of receiving stupid answers, I collapsed.
I understood that it was over.
I replayed them and the day after the bastards replied, sorry ...
Question, to receive 1600 francs on a deposit day, no one ever asked me why Visa didn't have my name?
Why?
Now I'm in bed.
Crying with 200 proofs of the casino's bad faith in hand.
But I'm going to report them because they didn't tell me they don't have a license in Switzerland!
I will go to the end!
Cynics, hypocrites and inhumans!
If you want I can send endless mail tests and you will see if it was not easy to prove if the Visa was registered in my name!
I also report them through a Public Prosecutor!
They left me very bad!
Regards
Alioth Valdes Grass
Will update.
But they will pay them even if I have to go to the ends of the world!
Automatic translation:
Public
Public
4 years ago
Dear Alioth,
Thank you for submitting your complaint. I’m sorry to hear about your negative experience. Unfortunately, there is nothing we can do for you under these circumstances because you’ve played all of your winnings. I understand that this situation would never happen if your attempt to withdraw would be successfull, however we could help you only if you had some balance left.
I would recommend sharing your experience in our Forum https://casino.guru/forum, where it will be accessible and visible for more of our visitors.
Please let me know, if there is anything, I could do for you regarding this case, otherwise, I will be forced to close your complaint. Thank you for your understanding.
Best regards,
Kristina
Public
Public
4 years ago
Translation
Thanks for the reply.
I have all the evidence that I have provided the correct credit card details.
They simply pulled for long because knowing that I had a problem von the game with bad faith they tricked me to fall as I fell.
No casino had ever done this to me.
Others block the money you win by being a good customer!
Lokicasino is a casino that I assure you will fail.
Do you think the yltime words were almost laughing that they had a driver's license in Switzerland!
It's not true!
They lied to me.
I found out that they exercise illegally in Switzerland.
But I'd be in trouble too!
Fortunately, life always gives me reason!
One day I will be 5 years old.
But I will see them cry at all.
You have been very kind.
I won because in the end it was the right excuse to leave the game.
So if someone wants to stop playing, to throw their life into the game.
Lokicasino will help you get out of this disease!
I cordially greet you and thank you
Alioth
Edited
Automatic translation:
Public
Public
4 years ago
Unfortunately, because you've played your winnings, we aren't able to proceed with further investigation and we are forced to close this complaint. I understand your frustration, and I am really sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
Public
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4 years ago
Translation
Additional comments from the player:
"good morning again,
I would like to know where we are with complaint 12344 which I have reopened.
The problem is now federal! If you ask me, I'll send you back the seriousness of the crime committed by Lokicasino20.com, Lokicasino26.com but which is actually called Lokicasino.com.
They are names used to mock the IP block that casinos that have no authorization in Switzerland have!
Swiss law is clear and I have been deceived.
Swiss law has been violated by putting a citizen's life in danger!
If they send the test chr they have warned me, if they send me the test that as they say they can exercise regularly in Switzerland I close is enough.
Then the fault is mine.
If not, the fine is $ 500,000, a criminal complaint from the government, then from me!
Thank you.
I wait until Wednesday.
Thursday I make the complaint directly to the Swiss Confederation, gambling control office for foreign casinos!
Alioth "
Automatic translation:
Public
Public
4 years ago
Unfortunately casinos licensed with Curaçao have much bigger freedom and they accept players from many different countries. Please understand, that according to the casino’s T&Cs and Curaçao license, Switzerland is not a restricted country. As long as the casino doesn’t decide to confiscate winnings from players because they are from restricted countries, it is okay to let them play.
Our standpoint in this situation is, that in the case you play and lose your money, you have no right for a refund. No casino, (not even those following the Swiss laws), wouldn't give back your deposits or winnings raised in the past. We believe you should always choose the casino that suits your needs the best. You chose the casino licensed by Curaçao, with its own laws and restrictions. Please understand, if you come to play in Curaçao licensed casino by your free will, you need to follow Curaçao laws.
I can only recommend you doing better research next time and play only in the casinos following Swiss law to receive the best service. Please let me know, if there is anything else, I could do for you regarding this case as I am not sure what are your expectations from us. If there is any balance left, please let me know and we will try to help you receive it, but if you played all your money, sadly, our hands are tied. Thank you for your understanding.
Public
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4 years ago
In one of your messages I see, that you are mentioning gambling problem. Did you inform the casino about this? Currently this is the only thing we could try to help you with.
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4 years ago
Translation
Yes!
Then you can see it immediately.
A 45-year-old invalid pensioner who spends everything I often have.
Any casino would have asked me at least, stopped, imposed a break, etc.
In Switzerland this is the case, and for what foreign casinos legalized in Switzerland,
They stopped me if I went further.
If I won they blocked my money, so I didn't replay it!
And I had some satisfaction.
It is a shame that you give them such a score with the tests I sent you!
They are totally careless, a total disinterest in making money, with people, swindlers, cheaters, liars.
In addition, are the Swiss confederation trying to frigate?
Then if I didn't play for 2 days, I was immediately contacted by offering bonuses.
However I don't want the money anymore!
I report them for violating Swiss law.
It can be called revenge!
Because they were dishonest, they knew I would fall into the trap.
Eye for an eye!
Thank you for trying to help me.
I promise them that the positive score they have.
The Swiss Confederation will take care of deleting it.
Do you read Swiss law in bed as they illegally do without telling me?
The answer is there.
How did they say they have a good reputation?
This is a crime!
It is Switzerland does not stand up to the law of the European community!
Now they have an indebted citizen for a casino that violated the law!
😱😱🤥🤥🤦♂️
Cunning will cost them dearly.
I prepare everything and send it directly to the confederation.
Thank you.
Peace and love!
Will close!
El Toro does not let go.
However, the money was recovered.
But not from them.
They will lose much, much more!
You can close the case.
No need to do published.
The Swiss Confederation will occupy it !!
Thanks 🙏
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