Loki Casino - Player’s deposit has been rejected.

I made a $30 deposit via visa. The casino rejected it but the money was taken from my account. When I questioned they said "try again as our casino hasn’t received it" I absolutely will not try again, I may as well throw money in the wind.

Dear sarahshannon763, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Dear sarahshannon763,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi, I did dispute with my bank but it’s taking a really long time. Also thanks for letting me know. That’s helped to know it’s not actually the casinos fault.

Could you please give me more details about your communication with the bank? Has your transaction been found? What steps have they suggested in order for your payment to be refunded to you?

Dear sarahshannon763,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.