The player struggles to withdraw his money from the casino due ongoing verification. The complaint was closed as unresolved as the casino has no reaction policy.
Locowin Casino - The player struggles to withdraw his money from the casino.
Black points: 123
Amount: €1,000
Locowin Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.0
Locowin Casino has a Safety Index of 7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, good regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, everyone,
I have another problem with locowincasino, I was verified in January and since then I haven't had any problems with the payout. But now locowin wants documents from me again because I paid in more than I earn. Also sent them all my bank statements and now they want proof of origin of the cash deposits I made into my account. I was able to take one, but not the other because it was a monetary gift. Now my account has been blocked and I don't know what to do anymore, I'm very desperate and I'm afraid I'll never get my money back.
Automatic translation:
Public
Public
2 years ago
Hello fabiennegroll16,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Loocwin Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if you are able to login into your casino account? When exactly did the block your withdrawals and since when is the check going on? When was the last time the casino responded to you and did you forward them all the documents they requested?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello Nick,
Since yesterday, November 1st, 2022, I can no longer log into the account. I applied for the payout on October 28th, 2022. Then, as requested by the casino, the first thing I did was send the account statements for the desired months, after which I was informed that they had found cash deposits on the statements and that they wanted the proof of origin, the amounts are donations I received, I sent a bank statement from one of my friends where the increase in the amount paid can be seen, but not from the rest because it is about several gifts that I received for my birthday. I have not yet received any feedback on this submission of the documents. I'm really desperate, how else should I prove the exact origin of donations?
According to the support, I can request by email that my account be unlocked again, but I doubt this, as well as that I will see my money again. Is that legal at all? That they want so many details from me? What can I do if they reject it again?
Edited
Automatic translation:
Public
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2 years ago
Dear fabiennegroll16,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Locowin Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Locowin Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
