The player's verification is delayed for 3 days. The complaint was resolved as the player got verified.
Locowin Casino - The player's verification is delayed.
Amount: €3,000
Locowin Casino
Safety Index:Above averageSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
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2 years ago
Translation
Locowin verification now takes more than 3 days, I won €3,000 but you hardly get any feedback from support
Automatic translation:
Public
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2 years ago
Hello Larseehy,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Locowin Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise when did you request for the withdrawal and when did you forward them all the documents for verification? Did you receive any respond at all from them?
Please note that it might take up to 14 days to receive your first winnings after finishing the verification process so I would definitely recommend you to wait only.
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
Good day,
The payout was given on Monday 2000 € by immediate transfer and yesterday on 02.06 again 1500 €
So now a total of 3500€, I uploaded the documents on Monday May 30th, wrote to the support several times and asked how things were going, it said that several notes had already been made at the finance department and should be taken care of as soon as possible.
A supporter actually wanted to get in touch with me on Wednesday, but of course that didn't happen.
I think that Locowin deliberately delays the payout (verification) so that players gamble away the money again, I think it's cheeky to make me wait so long without a concrete answer.
Automatic translation:
Public
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2 years ago
Hello Larseehy,
Unfortunately if it's your first ever request it will definitely may take up to 14 days. It is a common time frame in most of the casinos. Please let me know in case the first withdrawal wouldn't appear on your account until the end of this week.
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2 years ago
Hello Larseehy,
Do I understand you correctly that the issue has been resolved?
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2 years ago
Hello Larseehy,
We apologies for the delay in reply. We are happy to announced that your account has been successfully verified even we have processed all your pending withdrawal from our side.
Thanks for your cooperation during the verification process.
Best Regards,
Locowin Casino.
