HomeComplaintsLocowin Casino - Player’s withdrawals have been delayed.

Locowin Casino - Player’s withdrawals have been delayed.

Amount: €1,500

Locowin Casino
Safety Index:Above average
Submitted: 19 Jul 2020 | Case closed : 03 Aug 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Germany has requested a withdrawal 5 days ago. It has been pending since. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

Hello I have been waiting for my payment since July 15th!

The casino promised a waiting time of 24 hours!


the support tells me every day that I should be patient

Automatic translation:
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3 years ago

Dear Isco,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you have completed KYC account verification in the past? Which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

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3 years ago

Dear Isco,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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