The player from Germany requested a withdrawal from the casino but the payment was canceled due to an alleged violation of the casino's Terms and Conditions. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.
Locowin Casino - Player’s withdrawal was confiscated.
Black points: 87
Amount: €550
Locowin Casino
Safety Index:Above averageSafety Index
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7.0
Locowin Casino has a Safety Index of 7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, good regulator
UNRESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hello
I won on June 24th, 2023 at Casino Locowin, on that day in the evening I made a payout of €550. And on 06/25/23 the payment was canceled because I allegedly violated the staff.
How can it be that I violate the controls even though it was my real money? I've been playing there for 2 years and I've never had a payout. And now I want to make a small payment and then something like this happens. I ask for feedback and hope you can clarify the case. I was chatting with people and they said the random number generator chooses who to play with and now it was me. In retrospect, I only heard bad things about Loco unfortunately. And if I violated why didn't they take my money straight away, that's not correct.
Best regards
JN
Edited by a Casino Guru admin
Automatic translation:
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1 year ago
Dear Jezzyundrafet,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. Please check all our failed attempts to negotiate.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
Could you please forward a screenshot of your withdrawal request to veronika.l@casino.guru?
Thank you in advance for your cooperation and reply.
Best regards,
Veronika
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1 year ago
Translation
Hello
the casino itself deleted the payout. Because I allegedly broke the rules. Although the game I wasn't allowed to play didn't make a profit. Why didn't they just stop the game then?
They just don't want to pay out that should be checked, I never get my cashback from them either.
Best regards
jessica
Automatic translation:
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1 year ago
Dear Jezzyundrafet,
Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice for Locowin Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Locowin Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
