Locowin Casino - Player’s struggling to complete account verification.

Trotz allen angeforderten Papiere wird das Geld einfach nicht überwiesen. Also ob die immer warten das man es verspielt....es ist echt zum k... man kann nicht mal jemanden erre4ichen.Emails als Antort immer nur vertröstungen von strukturieten computer..lg

Dear 41conny,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you requested a withdrawal and started the account verification?

Thank you in advance for your reply.

Best regards,

Petronela

Ja vor 5 Tagen....aber ich musste schon mal fast 3 wochen warten und es kam nichts...drauf hin habe ich es damals wieder verspielt..weil ich annahm das es es nie bezahlt wird.

Sadly, since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.