Locowin Casino - Player’s struggling to complete account verification.

Im waiting now for 3 days to get my account verified. Never experienced that long for a waiting time. The live support they always replying that the financial department is busy and it can take up 48 hours. The amount to whitdraw of 400 is pending till my account is verified. For deposit i can transfer any amount to my account with out verification. got a confirmation mail that they received all documents for KYC

Dear thomascknop,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Therefore, I would recommend that you wait for a few more days. I will keep this complaint open and if there is no development within a week, we will intervene.

Thank you in advance for your reply and understanding.

Best regards,

Kristina

okay so today I got confirmation that the ID is verified so thats good news. Proof of adress got rejected due to a letter from a insurance company that is not aloud. Today I sent them a paycheck from my company with all the required data on it. If this got rejected you will defenitly hear from me.

Kind regards

Thank you very much for your reply, thomascknop. So let's give it a few more days so that the casino has enough time to review new documents. Please, let us know if there is anything new so we can proceed with this complaint accordingly. Thank you in advance.

After sending a copy of my paycheck I didn`t get any email that it was rejected or something but it seems it got disappeared and have to send it again. This is getting out of hand, at my local casino in the netherlands I was verified in 1 day with the same documents. Trying to send offical bank statements but it seems my documents not coming through.

I``` m getting close to the situation to gamble the pending order away and never look back at this casino but my discipline is still holding

Could you please clarify which documents have you provided (except for those that you have already mentioned here)? Have you provided all the required documents in the correct format?

Hey Casino Guru.. I Canceled the order gambled it away and soon after that my account got verified.. Not going to play there anymore so cased closed

Sadly, since you have played/lost your winnings, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt and we would really like to help, but it is impossible this time.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.