The player from Germany has requested withdrawal a few days ago. It hasn’t been received yet. Player’s complaint has been resolved successfully.
Locowin Casino - Player’s experiencing difficulties withdrawing their winnings.
Amount: €4,000
Locowin Casino
Safety Index:Above averageSafety Index
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7.0
Locowin Casino has a Safety Index of 7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
Good afternoon dear community,
So first of all I paid Locowin a few days ago, deliberately without a bonus because I always want to be on the safe side. So this time I was finally lucky again for a long time and was able to win a little over € 6000, since I haven't paid out anything for a long time, I commissioned 2 payments on October 12th in the amount of € 2000 because this was the maximum amount per payment. Since then I have been waiting and have not yet received any email confirming the order, a more curvy request to verify me. Unfortunately nobody answers me in the live chat, for whatever reason. The reason why I am already opening the thread is that I looked around a little here in the forum and increasingly encountered problems with the payout in this casino, I find it very unfortunate that they are sometimes so dubious, I mean them Deposits also work without any problems😅 maybe someone can tell me something about it here?
kindest regards
Miguel
Automatic translation:
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3 years ago
Dear Miklo98,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still if you don’t receive your winnings by then, please, let us know and we will try to help you.
Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
all right Petronela,
then I'll wait a little longer and keep you informed. But thank you very much for your answer! 🙂
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3 years ago
Thank you very much, Miklo98, for your understanding. I will set the timer for additional 5 days and if there’s no development by Wednesday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
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3 years ago
Translation
Great, I am very grateful to you! Then see you on Wednesday🙂
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3 years ago
Translation
Dear Casino Guru Team, dear Petronela.
The money has just been transferred. I would like to thank the entire Casinoguru team for the great help and support. Absolutely great! Thank you very much
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3 years ago
Awesome news 🙂 As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Miklo98, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
