HomeComplaintsLocowin Casino - Player has a pending deposit issue.

Locowin Casino - Player has a pending deposit issue.

Amount: €150

Locowin Casino
Safety Index:Above average
Submitted: 29 Oct 2024 | Case closed : 12 Nov 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 week ago

The player from Spain had made a deposit of 150 euros, which had been withdrawn from their account but was not reflecting in the casino account. The transaction was currently pending. The issue was not resolved because the player did not respond to the Complaints Team's inquiries for further information, leading to the rejection of the complaint.

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3 weeks ago
Translation

I made a deposit of 150 euros that was withdrawn from my account and transferred, but it is not showing in the account where I made my deposit. This transaction is currently pending.

Automatic translation:
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3 weeks ago

Dear kevin_ddo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please, could you clarify if you have tried contacting your payment processor regarding this issue?

When did you make the deposit?

Was it your first deposit in this casino?

Please could you forward the payment receipt and any relevant communication to dominika.l@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you. 

Best regards, 

Dominika

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2 weeks ago

Dear kevin_ddo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 week ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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