The player from Spain made a deposit of 150 euros, which has been withdrawn from their account but is not reflecting in the casino account. The transaction is currently pending.
Locowin Casino - Player has a pending deposit issue.
Amount: €150
Locowin Casino
Safety Index:Above averageSafety Index
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Case opened
Current status
Waiting for player to reply
0d 7h 58m 49s
Case summary
1 week ago
Public
Public
1 week ago
Translation
I made a deposit of 150 euros that was withdrawn from my account and transferred, but it is not showing in the account where I made my deposit. This transaction is currently pending.
Automatic translation:
Public
Public
1 week ago
Dear kevin_ddo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please, could you clarify if you have tried contacting your payment processor regarding this issue?
When did you make the deposit?
Was it your first deposit in this casino?
Please could you forward the payment receipt and any relevant communication to dominika.l@casino.guru?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Dominika
kevin_ddo has 0d 7h 58m 49s to reply
