Limitless Casino - Player struggles with KYC verification.

Hello Casino.guru teams

I'm trying to get my verification done from the freespin bonus, luckily i was able to playthrough the balance for the requirements to submit KYC, i have uploaded all necessary documents but my account haven't been approve. It's been few days, trying to upload screenshot but it's failed.

Thank you for your time

Dear Delicious,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious casinos take KYC lightly and it might take a few working days to complete this thorough process. 

• Have you been informed what specifically seems to be a problem in verifying your account?
• Could you please advise how many days ago you requested a withdrawal and started the account verification? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Happy holidays.

I haven't been inform about KYC problem. Documents submitted over week, documents uploaded via portal and sent to banking email as well. Since i believe Brango, Extreme are the same but they already approved my KYC over there with some respond rep over community forum. I just want my KYC verified so i can deposit/withdraw any time in the future. Most of the SC casino approved within day for me no problem but i want to favorite some RTG as well.

Thank you for your time and happy Xmas 🎄

Thank you for the time, it's been verified.

Thank you, Delicious, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you. 

Dear Delicious,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Even if we assumed that the issue has been resolved and winnings received, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.