The player from Italy won 500 euros at Limitless Casino but faces account verification issues that prevent her from requesting a withdrawal. Although she submitted the necessary documents, she has yet to receive confirmation. She expresses concern over a previous experience with a different casino that canceled her winnings.
Limitless Casino - Player’s withdrawal is delayed due to account verification.
Amount: €500
Limitless Casino
Safety Index:HighSafety Index
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8.9
Limitless Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
4d 20h 29m 48s
Case summary
2 days ago
Public
Public
2 days ago
Translation
Good day, I won 500 euros at Limitless Casino, but when I went to request a withdrawal, it said my account was not verified. So, I sent in my documents, but as of today, still nothing. I should mention that only a few days have passed, but after having issues with Yabby Casino—where they canceled my 400-euro win—I don't want the same thing to happen here. Please help me.
Automatic translation:
Public
Public
2 days ago
Dear Pirellone,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.
Could you please advise which documents you have already provided and when exactly did you send the last one?
Have you provided all the required documents as soon as possible and in the correct format?
Have you received any information from the casino regarding the status of your verification?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
Public
Public
2 days ago
Translation
Hi, I'm violetta23, I'm writing to you about the limitless casino where I won 500 euros but the account is not verified yet... I've already had bad experiences with yabby casino... I sent photos of my identity card.
Automatic translation:
Casino Guru is examining the case
