The player from Ohio had been waiting for 10 days for account verification to process a withdrawal, but had only received automated responses. After he submitted his documents for verification on January 2, he did not receive any communication from the casino. We had reached out to the player for any updates on the verification but did not receive any response. As a result, we were unable to proceed with the investigation and had to reject the complaint due to lack of response from the player.
Limitless Casino - Player's verification delaying withdrawal.
Amount: $1,600
Limitless Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
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10 months ago
So I have not been verified it has been almost 10 days and I have yet to hear anything back besides a bunch of automated bs. I just want to get verified so I will be able to withdraw. Tha ks for your time.
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10 months ago
Hello chrisbrown23bb1,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Limitless Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
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10 months ago
So I sent my verification in on January 2. I sent in a picture id front and back and a picture of me holding my id,which the verification form asked me for. I have not been replied to at all.
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10 months ago
Hello chrisbrown23bb1,
As the recommended time frame has passed, can you please advise if there's been any update regarding your verification?
