Limitless Casino - Player is struggling to complete account verification.

Have sent them email after email about my account verification they have all my documents , I can’t get anything back from them besides some generic automated response telling me to contact their live chat ….they don’t have a live chat ..there is no live chat on their website , they have one email listed for customer support , they don’t give you instructions on what they need to verify , so I emailed there customer support email all 5 kyc documents that would be needed , I cannot get an actual human to respond to me . It’s honestly like they don’t have customer support and reviews that are positive on here are 100% fake from people affiliated with there casino , because I don’t know how they can cash out anything when there isn’t a dedicated customer service email for a banking department , or anything . It’s just been so annoying I hate having to chase these people down over such little money because they want people to give up on it . They can go thru their customer service emails from me and verify my account so I can withdrawl my winnings because I haven’t been able to do anything over a week because this place is such a clown show .

Dear Vanillagorilla22,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I have checked the website for any specific instructions on how to verify an account. Regardless of the advertised 24/7 support, I haven't found live chat.

Is this the email address that you've been trying to reach support@limitlesscasino.com?

I found one more email address that could be helpful: pitboss@limitlesscasino.com. Please try that one and keep me updated about any further developments.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yeah it’s the support@limitless account that you can click on for customer service . But this place in every automated email they send me back tell me to use the live chat to resolve the issue quickly . And like you said they don’t have a live chat so I don’t think they have any sort of customer service , and the email is just spitting out automated generic replies . And I know kyc takes some time (even tho the program to get verified that most casinos have updated to literally takes 90 seconds completely analyze and certify your verification , it takes two seconds , don’t believe them when they say they have a person reviewing it , it’s not true they scan the documents in a computer program and it will give the a verification reading in under 2 minutes , so if they say that to you don’t believe them they are stalling ) but my problem isn’t even the kyc it’s if the email of the documents was sent to the right address they only have that one address listed , and no matter what every casino tells you immediately upon receiving them that they have them and they are being reviewed . Here you cannot get an email back letting me know if the right department have them , cause usually they need to go to the banking department but they don’t have a banking department email listed . There is literally no way to contact anybody from this casino to check on the status , see if they have the documents , or find out if they were sent to the right department because they only have 1 line of email communication listed . I really think all the reviews off people saying they were verified and paid out instantly are completely fake and just people affiliated with the casino making accounts to give the illusion they are reputable. One dude saying they verified him in a couple hours from last month I want to know how? How did you get verified right away when they don’t even list what documents they need for verification or the appropriate department to email to expedite the process so you don’t have to send all your documents to their customer support email that isn’t even a real email it just spits out automated responses .

Thank you very much, Vanillagorilla22, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello there,

Thank you Vanillagorilla22 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Limitless Casino for their help in resolving this complaint. We would like to know why is this verification process taking as long as it is and if we can do anything to help make it quicker.

Thank you!

Issue has been resolved

Hello Vanillagorilla22,

Hope you are well and safe.

We hope that the issue you have experienced has been resolved and that we you are enjoying your stay at Limitless Casino.

Should you need any additional assistance, please do not hesitate to contact us!

Kind Regards,

Limitless Casino Management

Dear Vanillagorilla22,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter