The player from Greece had not had their withdrawals of 99€ (50€ and 49€) from July 21, 2024, approved. Despite contacting the casino 5 days prior, they had not received a clear explanation for the delay. We determined that the issue fell under sports betting, which was outside our scope. Therefore, the complaint was rejected.
Librabet Casino - Player’s withdrawals have been delayed.
Amount: €99
Librabet Casino
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Case closed
Our verdict
Other
REJECTED
Case summary
3 months ago
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3 months ago
Translation
Good morning, the casino has not approved my withdrawal of a total of 99 euros. One for 50€ and another for 49€ from July 21, 2024.
When I contacted the casino, they did not give me a clear answer regarding the delay, only stating that it has indeed been delayed more than usual. This happened 5 days ago. I'm still waiting for the withdrawals! I suspect they might steal them as I read on Casino Guru about other cases of players losing their money.
Please, I would like to press the situation to resolve my issue.
Automatic translation:
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3 months ago
Dear arkiou,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please specify what the current status of your withdrawal requests is? Are they shown as "pending" or have they been canceled by the casino?
Have you made any successful withdrawals before?
Have you passed the full KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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3 months ago
Translation
My withdrawals are pending verification by Librabet, I have not been asked for identification and I have also never withdrawn before. The winnings are from sports betting and I have not received any bonus.
Automatic translation:
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3 months ago
Thank you for the update.
As you might know, our forum Casino.Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on issues related to sports betting. I will be forced to reject your complaint.
Thank you very much for your understanding.
Best regards
Veronika
