The player from Spain made two withdrawals on October 20th that remain unprocessed, and he is concerned about potentially losing those funds.
Librabet Casino - Player’s withdrawals are delayed.
Amount: €150
Librabet Casino
Safety Index:Very highSafety Index
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Case opened
Current status
Waiting for player to reply
7d 21h 33m 46s
Case summary
2 days ago
Public
Public
2 days ago
Translation
Hello, last Sunday, October 20th, I made two withdrawals that have yet to be processed, and I am afraid of losing those funds.
Automatic translation:
Public
Public
2 days ago
Dear josebueno90,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
josebueno90 has 7d 21h 33m 46s to reply
