Librabet Casino - Player's withdrawals are delayed.

I have requested 2 withdrawals of €500 on the 15th and 16th of the month and for days now, they keep telling me the same things... and I am still waiting.

Dear Allornothing,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

They've never asked me for a confirmation and every time I communicate and have a conversation with them,they keep telling me that my withdrawal is in process in the final stage

Day 12 and still waiting

I canceled the one withdrawal.... But the withdrawal from the 16th of the month is still under review and every day they tell me the same lies

Thank you very much, Allornothing, for providing the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Every day they tell me that tomorrow or the day after tomorrow your withdrawal will be completed... But it still hasn't been approved

Hello Allornothing,

My name is Romi and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear Librabet Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

Same thing...different day...

As I can see,no librabet representative interferes with this matter.An employee I had a chat yesterday told me that my withdrawal will be completed till today and another employee that it was going to take just a week but now we ve been going through the third week since the day I requested the withdrawal.So obviously,the company is fake!!!!;Also,I m uploading some screenshots of the conversation we had!I'm just disappointed...

Hello,

As we checked your account we can see that your past few withdrawal attempts was unsuccessful. As it appears that the cause of the failure was from the payment provider.

However, we are happy to confirm that one of your withdrawal request from 16th of September has been processed, and the money has been sent from our side on 3rd of October 2024.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.

Best wishes,

Librabet Casino.

ok

Hello all.

Thank you, Librabet Casino, for clarifying the situation. Does it mean that Allornothing needs to change the withdrawal method in order to get the whole amount?

Thank you in advance for your reply.

Kind regards,

Romi

Ok I got my money after 19 days. Thank you very much!!

Hello all.

Thank you, Allornothing, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Romi

Casino.Guru