Librabet Casino - Player is criticizing withdrawal limits.

the withdraw limits are very low ...maximum 500 euro per day...maximum 3 transactions on pending....and he makes 2 payments maximum per week...I don't recommend ...I have 58900 euro on balance and 1500 euro withdraw on pending....the terms and conditions are abusive....with that balance you will take the money in 2 years....seriously??I asked on financial department to help me with the balance withdraw with medical problem reason and he didn't make nothing for that!!!I don't recommend to play Librabet.....no play Librabet anymore. :(

Dear Paul,

Thank you very much for submitting your complaint. Foremost, allow me to congratulate you on your great win. I have checked terms and conditions, and this is what I found https://librabet.com/en/rules:

Could you please advise what’s your loyalty tier? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Well...im level 2...but that level is only grow only if you lose money and deposit money!but i wagger more than 100000-200000 euro in bets and the level is not growing...its a fake level system only for casino advantage!

Thank you very much Paul for your reply. I have found another information related to VIP levels:

Have you been actively playing after hitting the big win? Was your player’s tier higher in the past? Thank you.

I was very active.....but in this moment I don't want to play because the casino is not a serious brand for vip levels.I was active but the level didn't grow up......im very disappointed....I lost a lot of money on casino on my life....and after I have a "small win compare with my lost money overall" the payment is late and low withdraw money pay...please help me with this...I really need money for surgery and bank problem....I really need money for that.thank you

I never stay a month with no play....I played a lot....

Thank you very much Paul for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

What is the chance to solve this and help me?thank you

Dear Paul,

We have no guess at the moment what is the chance of success here. We will contact the casino and will see what we can do for you in this case.

I would like to ask Librabet Casino to join us to find a common solution for the player's problem. Will be there any possibility to pay out the winnings faster?

I need urgent the money for medical surgery and bank...please contact ithe casino if he wants to help me...if they not ...i will continue with the complain...its a hard situation ...its my life in danger....😔

please help

Dear Player,

We apologize for the late reply and congratulate you on your winnings!

We would like to inform you, that our Financial Department has provided you with the withdrawal schedule they are going to stick to in getting your winnings withdrawn.

Please, be rest assured, that our Finance team will do their best to satisfy your wishes and to withdraw your winnings in the nearest time possible.

Best wishes,

LibraBet Customer Support Team

Dear Pual,

Did you receive the withdrawal schedule from the casino? Are you satisfied with their solution?

Well ...the resolution is not satisfied because i recieve 1500 euro per week...of course the payment is more fast but the diference is to small...at the first time i recieved 1000 euro per week and now 1500 euro....i want a fair and good solution...and now my medical problems have been advanced and i really need urgent to solve with the surgery fast...the surgery cost 52861 euro.....and i dont have money to pay ....please i realy need the money...we are talking about my life...please help me

Dear Paul,

Unfortunately, we cannot help you more in this case, because withdrawal limits are managed by the casino and we don’t have competency to change them.

Please do not hesitate to contact us in the future if you come across any troubles, we will gladly help.

Best regards,

Nick

Casino.Guru

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

I would like to ask Librabet casino why is the player's weekly withdrawal limit set to 1500€ if your terms and conditions clearly states that maximum monthly withdrawal is 10 000€. In case the player receives only 1500€ per week, he will be able to withdraw only 6000€ monthly.

And i want to mention that maximum withdraw pendings is only limited 3...

Dear Player,

We would like to assure you, that your wishes regarding the maximal withdrawable amount per week will be satisfied.

Please, get acquainted with the new email our Financial Department has sent you, all the needed information is described there.

We sincerely hope we have found a compromise on the matter!

Best regards,

LibraBet Customer Support Team

Dear Paul,

Are you satisfied with the new withdrawal limits which were set for you?

The limit is ok but i need to have more pendings withdrawals acces...not limited on 3 ....so give me 5-6 withdrawals pendings and everything will be ok!!thank you

Dear Player,

We would like to kindly draw your attention to the fact, that, unfortunately, there is a certain limit set when it comes to the amount of withdrawal requests allowed simultaneously, which is 3 active requests. This is regulated by the term 6.13 of our T&C:

6.13 The maximum amount of the active withdrawal requests is limited: only 3 transactions can be active at the same time. The max. allowable withdrawal amount, as well as the monthly withdrawal limit is regulated regarding the player’s status on the website:..."

We hope for your understanding!

Best regards,

LibraBet Customer Support Team

Dear Paul,

Could you please provide us what is your current withdrawal limit in the casino? Please also note that the amount of pending withdrawals can't be changed by us and the casino has it strictly in their terms that the pending amount is maximum 3.

Its ok now

Dear Paul,

Thank you for letting us know that your problem was solved. Please do not hesitate to contact us in the future if you come across any troubles, we will gladly help.

Best regards,

Nick

Casino.Guru