Librabet Casino - Player complains that he didn’t win anything.

2500 Euro eingezahlt und keine Gewinne bonus sind zwar gut aber man wird voll über den Tisch gezogen und obwohl ich in spielotheken gesperrt bin darf ich da spielen sehr komisch.

Mein Hauptproblem sind die gewinne hier wird einem nur das Geld aus der Tasche gezogen und wenn man sein Konto löschen will geht das nur über Schriftverkehr. Die Werbung sieht besser aus als das Produkt selbst die Seite gehört verboten

Dear Sebastian,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do.

Do I understand it correctly that you would like to close your casino account?

Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear Sebastian,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.