The player from Germany is dissatisfied with the casino’s RTP (Return to Player) and overall casino experience. We rejected the complaint because the player didn't respond to our messages and questions.
Librabet Casino - Player complains that he didn’t win anything.
Amount: €2,500
Librabet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
2500 euros deposited and no winnings bonuses are good but you are completely ripped off and although I am locked in game libraries I am allowed to play very strange.
My main problem is the winnings. Here you only get the money out of your pocket and if you want to delete your account you can only do that through correspondence. The advertisement looks better than the product itself the site belongs banned
Automatic translation:
Public
Public
4 years ago
Dear Sebastian,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do.
Do I understand it correctly that you would like to close your casino account?
Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
