Libra Spins Casino - Player’s struggling to withdraw winnings.

Hi.

I have fully verified account at libraspins

I made a deposit by visa, but there is no visa withdrawal because.... "technical issues"

I made withdrawal by MasterCard,one week later money were back to my libraspins account, because "technical issues"

I can't get my money back, I spoke by chat and they didn't help me ,they don't know when "technical issues" can be fixed.

I'm not their first customer with experience like that . This is the worst casino ever.

Dear Monika,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Do I understand correctly that this was your first attempt at withdrawal? Is there any alternative withdrawal method that would be suitable for you?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hi Kristina,

First of all ,I want to say thank You for Your answer.

As I can't make a withdrawal to any of my cards,I made a bitcoin withdrawal yesterday.

They said this is the fastest, best way to transfer. Withdrawal is accepted from yesterday.

Bitcoin transfer, normally takes about 20mins.

I didn't received money on my bitcoin account,and today they told me , it takes 5 do 10 days !!

It isn't normal 🤣

Thanks

Thank you very much for your reply, Monika. Please note, a successful withdrawal request does not guarantee a withdrawal will be immediately sent. You may be requested to verify your personal/payment details and your recent gameplay may also undergo a routine gameplay check before any withdrawal is processed and sent to you. 

Therefore, I would recommend you wait for a few more days. I will keep this complaint opened and if there is no development within the next 10 days, we will intervene. Please, let us know if there is anything new in the meantime. Thank you for understanding.

Hi Kristina,

I just received my bitcoin payment from the casino .

Any way , Thank You for Your help . Have a nice Christmas 🎄

Monika

Awesome news, Monika. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.