LevelUp Casino - Player’s withdrawal has been delayed.

Hello,

i made a withdrawal the 26 July 4pm.

As per their T&C withdrawal are treated writhin 24 hours.

i contacted the support several time to try to have update, no answer except « your withdrawal will be treated very soon ». My VIP Manager (what a joke to be honest) is also ignoring my email.

Could you please help me to get my money back ?

i also think you should maybe mention that they don’t respect their T&C in their review.

thank you in advance

Dear Noogii,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Noogii and Casino Guru Team,

Firstly, allow us to extend our heartfelt congratulations on your substantial win! We are thrilled to see our valued players achieving such impressive results.

We sincerely apologize for the delay in processing your withdrawal request. Our goal is to process payments on a first-come-first-served basis and as fast as our financial team can. However, due to the substantial amount of your winnings, we needed to conduct additional security checks to ensure the safety and integrity of the transaction.

We are pleased to inform you that the verification process has been successfully completed, and your withdrawal has been processed. You can expect to see the funds in your account shortly.

Thank you for your patience and understanding in this matter. If you have any further questions or require additional assistance, please do not hesitate to reach out to our support team.

Kind regards,

LevelUp Casino Team

Dear Noogii,

Have you received your withdrawal from the casino yet?

Dear Noogii,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.