Las Atlantis Casino - Player’s dissatisfied with withdrawal limits.

Hello casino guru I just found out of you guys from a fellow gambler very good stuff you’re doing I’m hoping you can help me out. I have a big balance to withdrawal and I’m afraid it’s gonna take forever I emailed the billing department to see if they can make my withdrawal limit higher but they never got back to me. It’s been over 2 weeks with the validation process yes I messed up but now I’m done and still waiting. Plz help me get a higher withdraw rate and if you can help me get my money out of here. I’ve read that this casino likes to choose where to put your money since I bought in with my card and want to withdrawal with btc plz tell them not to touch my credit and send it to btc thank you. I just want all my money out and not take 3-6 months for it.

Hello Omarassoum,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the General T&Cs and I found this:

"9. All payouts from Las Atlantis Casino are limited to $2,500 per transaction. This limit can be adjusted by the Casino, according to the Customer Level, or as per a mutual agreement with the Customer’s VIP host.

10. The large payments may be divided into smaller units and paid out, according to the Casino’s payout limits, and the Player’s current Customer Level.

13. The Customer can only have one pending payout at a time."

Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you currently have any pending withdrawals? If yes, when exactly did you request them?

Do I understand correctly that you have passed the verification?

Looking forward to hearing from you.

Best regards,

Kristina

Hello Kristina I’m waiting for them to accept my confirmation for my btc address I emailed billing department to see if they can make my withdrawal higher limit since I have a 25k balance. They never reached back to me or my casino host about the matter I don’t wanna wait 6 months or longer to get my money I won. If you can intervene and help me out I would really appreciate that!

Hello Omarassoum,

Thank you for your feedback. Your account is now approved for Payouts, so you are welcome to proceed with a payout request through the website. Please note that large winnings can be split into units and be divided into separate payments until all your winnings are paid out.

Should you have any questions we'd be happy to assist

Regards,

Las Atlantis Casino Team

Dear Omarassoum,

We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.

Hello everyone,

Thank you Las Atlantis Casino Team for your help.

Omarassoum, have you requested the withdrawal as suggested? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.