The player from Brazil has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Lalabet Casino - Player’s winnings haven’t been received yet.
Amount: 5,522 R$
Lalabet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
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9 months ago
Translation
They are requesting documents for KYC and I have sent the documents, but I'm receiving no responses nor is my withdrawal being processed.
I had a request on the 7th of August, 2023, which dragged on until the 13th without success. I returned the money to the casino account to make a new withdrawal request to see if it would work, but it's been over 24 hours again without any responses.
Automatic translation:
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9 months ago
Dear Cassiloko08,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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9 months ago
Translation
Ok, I understand that there is a whole step, but I play on other platforms and they pay me in a matter of minutes or less than 24 hours.
Automatic translation:
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8 months ago
We received an email in which Cassiloko08 confirmed that the casino paid the winnings.
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
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