The player from Italy is questioning the number of documents which are required for KYC verification. We rejected the complaint because the player didn't respond to our messages and questions.
La Fiesta Casino - Player’s criticizing complicated verification process.
Amount: €200
La Fiesta Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
hi ..... I've been playing with this casino for months. I have never decided to make a withdrawal as the winnings are very low. A few days ago I decided to collect a win of 200 euros.
I am asked to submit a number of documents which in my opinion are questionable. I made the withdrawal by credit card. I am asked to send a series of documents: utility bill, identity card and photo of the credit card with obscured figures.
I am also required to send photos of other credit cards and my bank account with iban and bank statement.
What do the other cards and the bank account have to do with it ??? We are talking about a trivial figure ......
Automatic translation:
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3 years ago
Dear Tony,
Thank you very much for submitting your complaint. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly, and I am afraid you will have to go through this process if you want to get your winnings. If you wish to receive your winnings, I’d suggest cooperating fully with the casino.
Could you please advise which payment method you have used to deposit funds into your account?
Looking forward to hearing from you.
Best regards,
Petronela
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3 years ago
Translation
Hello
I made the deposits with a prepaid postepay evolution card
Only once did I deposit with another card.
They ask me for photos of the postepay card obscuring some figures ... they also ask me for photos of the other card that I no longer have ..... they ask me for a proof of the iban code and they also ask me for a bank statement .
Why all this data ???
What do the second card, the iban code and the bank statement have to do with it ???
Automatic translation:
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3 years ago
Thank you very much, Tony, for your reply. If I understand it correctly prepaid postepay evolution card doesn’t have a name of the owner displayed on it as it works as gift card, or a voucher, is that correct? As I mentioned earlier, casino needs all the relevant information to make sure the winnings are sent to the rightful owner and therefore, all the required documents and data are essentials.
I would suggest cooperating fully with casino and provide all the requested documents in best possible quality, correct format and as soon as possible.
KYC verification (known as Know Your Client), is the process whereby a business verifies the identity of its clients and assesses their suitability, along with the potential risks of illegal intentions towards the business relationship. The term can also refer to the bank regulations and anti-money laundering regulations that govern these activities. This is a standard procedure in a vast majority of casinos.
Please keep me updated and if you need any assistance, do not hesitate to contact me straightaway.
