La Fiesta Casino - Player complaints about “Free gifts“ requiring a deposit.

I received an email where it says that December is the month of gifts, so I have to find out my gift. I log in and can't find anything. I chat with the operator and he writes me that I have to deposit. In the mail we talk about free gifts. Thanks

Dear Deborah,

Thank you very much for submitting your complaint. In order for me to understand this case fully, could you please answer few questions? Did you receive any no deposit bonus from the casino in the past? Are you a new player in this casino, meaning, did you place your first deposit already? Additionally, could you forward met the email about "free gifts" please? My email address is petronela.k@casino.guru. In the meantime, please understand that casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed.Hopefully, I will be able to help you with this case as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I would like to ask La Fiesta Casino to reply to this complaint. I received all the relevant communication from the player. Please could you participate in resolving this case and advise the player if there is any "free gift / no deposit bonus" available for her? Thank you very much in advance.

Best regards,

Petronela

We would like to ask the La Fiesta Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we didn’t receive any reply from the affiliate team of La Fiesta Casino, I contacted the support team and I really hope that this time we will get a response. 

We would like to ask la Fiesta Casino to reply to this complaint. We are extending the timer by last 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Petronela and Deborah

Firstly, we apologise for the delays in responding to this complaint.

We have examined the account involved and we can confirm that the casino has a lot of free bonus and free cash offer to its players throughout the month of December.

https://www.lafiestacasino.com/happy-holidays/?desktop=true&lang=en

The terms of the special promotion for the month states that:

• All free cash / free bonus rewards must be claimed through customer support on the day of reward.
• Free cash rewards will only be available for players who have made their first deposit in the casino.

@Deborah - we see that you created an account at the casino on the 13th of November 2017.  You have had received 2 free no deposit bonus and unfortunately no first deposit was made to your account. 

Unfortunately, the casino cannot add more free bonus under the bonus terms and conditions:

• All bonuses are limited to one computer/household/person/email address/banking details.
• A minimum deposit of 200 kr (€20, $20) is required to claim a bonus.

We hope this provide clarifications. If you require further questions, please let us know.

Kind regards

La Fiesta Casino

Dear Deborah,

Please check the response from the casino. If there is anything else, I could do for you in this case, please do not hesitate to contact me, otherwise, I will be forced to reject this complaint. Thank you in advance for your reply.

Dear Deborah,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, after gathering all the necessary information from the casino and the player, we’re rejecting this case. No further investigation is needed.