The player from Arkansas had encountered an issue with the casino where only a portion of his withdrawal was transferred. The casino had justified the incomplete transfer by attributing it to fees. Following his complaint, the casino inaccurately claimed his deposits had been invalid and the balance was from a bonus. Despite our efforts to understand the situation and resolve the issue, the player did not respond to our inquiries. As a result, we were unable to proceed with the investigation and had to reject the complaint.
Kudos Casino - Player's winnings are confiscated without a convincing explanation.
Amount: $142
Kudos Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
Public
Public
9 months ago
They supposedly sent 76.50 out if a 142.50 withdrawal request. Haven't received payment and was told the rest was taken for fees. After complaining to them they lied and said my deposits weren't valid and the balance was from 1st day bonus winnings. Which is false. I have photos to prove it. They steal your winnings.
Public
Public
9 months ago
Dear taraanncrow,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?
Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
