Kudos Casino - Player is struggling to withdraw her winnings.

This is not exactly a dispute, but rather an extreme frustration with their practices(Kudos Casino), with respect to withdrawals.

They lust crypto wallet as one of withdrawal method, but I was denied withdrawing via wallet, although I’ve made too numerous to count deposit via crypto, due to the fact that the funds which generated the sun were deposited via credit card. I’ve been given the option: Fedex or wire. Now, they are dragging their feet for days i a row, delaying processing of the wire. I’m to my witts’ end, trying to get them to expedite the wire processing… And on this while they advertise: withdrawal within 24 hours. I will not put a penny in this casino anymore. Will go with Limitless, they send the funds in 10 minutes!

Dear Chimera,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise if your account has been fully verified?

When did you request a withdrawal from the casino? Is it still pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas

Dear Tomas,

thank you for connecting with me.

yes, my account is fully verified.

As a matter of fact, on April the 28th, they reverted a decision they made of me withdrawing by check or wire, back to BTC wallet.They do not want to do it this time.

They keep reverting my request from " under review " to " requested ".

i explained to them that they have changed their mind in the past re: method of withdrawal. Today is the seventh day and the funds didn’t move yet!!!

Could you please forward the communication you had with the casino regarding your withdrawal attempts?

My email is tomas@casino.guru

I'll await your reply.

Dear Chimera,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Tomas,

the casino has sent the payment in the form of a check

Could you please clarify whether the check was received by you? May we consider the issue resolved?

Yes , resolved. Check received on May 24th

Dear Chimera,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru