King Billy Casino (Malta) - Player complains that they didn’t win anything.

BTG Slot Who Wants To Be A Millionaire with very suspicious functioning, when he goes to the spins he rarely gives anything, usually he gives 0.8 € ... Fustrante ... Questions of the frame of the spins with 90% right to be wrong .... Completely impossible to climb the spinning wheel, or question comes out at 90% and goes wrong or 50/50 most of the time. Loss rate x completely absurd win, it gets to be 30/1, the scatter exit rate (3 symbols to go round) is completely disproportionate ... I can say that in 50 € making minimum bets 0.20 went 2 times to the spins , one I lost in the first question, public question in which C was worth 72% ... I bet C, A came out with 1% .... hehehe.

The second time I went, I only had a meager amount of change left and I even thought the thing was going to change, it leaves 50/50 the first time, so as not to risk it I decided to go with 8 spins ... final result about 2 € and such.

What intrigues me the most is the same slot in other casinos operating differently, having reasonable rates and from time to time it even gives something ... I don't know! Maybe the problem is with Random ....

Dear friends, you want an advice, you should review these rates in the slots well, is that to keep a customer from time to time when you have to give some, it is not just to suck up to the marrow and assign the blame to the providers.

Signed

(Someone who no longer has an account at this casino)

Dear Ruimts17,

Thank you very much for submitting your complaint. I hope I understood your issue correctly.

Therefore, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Thanks for the answer,

i know what is RTP, Megaways, RANDOM ... etc ... i'm software developer more than 20 years .... and belive i know!

But the problem is not that, i have more than 22 videos that shows that slot in question is not working correctly ...

when someone loses 1 2 3 times ...ok it's bad luck ... losing everytime and in the same way (in one month over 22 times) is not bad luck ... for me it's very fustrated, in such a way that it caused me to delete some accounts, including KingBilly's.

I do not expect be millionary using slots.... my god ... i'm play slots because the emotion and if don´t felt that emotion i don´t want to play again ....

Thanks

Once again, I’m sorry to hear about your negative experience. Since you have closed your account, I’m afraid, there is not much we could do for you. I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future.

If you still believe that a specific slot machine doesn't work properly I can recommend contacting the game provider directly.

However, I will reject this complaint now. Thank you for your understanding.