The Brazil-based player claimed that the casino requested more money and had not released her withdrawal. However, the casino representative stated that there was no player with the provided email address in their database. The player was asked to provide the complete website link for the casino, but she did not respond. Consequently, we were unable to investigate further and had to reject the complaint.
King Billy Casino (Curacao) - Player's withdrawal has been delayed.
Amount: 400 R$
King Billy Casino (Curacao)
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
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7 months ago
Translation
No response
They only ask for more money and do not release the withdrawal. I've just lost.
Automatic translation:
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7 months ago
Dear nataliaecezar,
Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Could you please elaborate? Has your withdrawal been pending for too long? Or was it pending for so long that you canceled it and lost the funds?
I will be waiting for your reply patiently.
Best regards,
Kristina
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7 months ago
Dear Kristina,
There is no player with this email address in our database.
Kindest regards,
The King Billy Team
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7 months ago
Dear nataliaecezar and Kristina,
This is not our casino, check the URL. Besides, our website doesn't even have PT language.
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7 months ago
Hello everyone,
Thank you both for your replies.
nataliaecezar, could you please provide the complete website link for this casino?
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