The player from Bulgaria was frustrated as she hadn't received her winnings after several wins. Despite several requests from the Complaints Team for more detailed information, including screenshots, betting history, and communication with the casino, the player failed to provide the necessary details. Due to this lack of cooperation, we had decided to reject the complaint.
King Billy Casino (Curacao) - Player’s winnings are missing.
Amount: 5,000 лв
King Billy Casino (Curacao)
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
King Billy Casino (Curacao) has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
8 months ago
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9 months ago
Translation
Why when I win, don't I receive my winnings? Can you please provide an explanation?
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9 months ago
Dear Zinka22,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with King Billy Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Nick
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9 months ago
Translation
I got several times for free but you didn't give me the profit
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9 months ago
Translation
I want you to return my casino profit or I will make it public that you are frauds
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9 months ago
Dear Zinka22,
Firstly, we are not the casino so you need to specify the issue more detailed as it is still not clear what is the issue. Please forward some screenshots, betting history and communication with the casino and describe the matter properly.
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9 months ago
Dear Zinka22,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
