The player from Bulgaria was frustrated as she hadn't received her winnings after several wins. Despite several requests from the Complaints Team for more detailed information, including screenshots, betting history, and communication with the casino, the player failed to provide the necessary details. Due to this lack of cooperation, we had decided to reject the complaint.
King Billy Casino (Curacao) - Player’s winnings are missing.
Amount: 5,000 лв
King Billy Casino (Curacao)
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
7 months ago
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8 months ago
Translation
Why when I win, don't I receive my winnings? Can you please provide an explanation?
Automatic translation:
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8 months ago
Dear Zinka22,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with King Billy Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Nick
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8 months ago
Translation
I got several times for free but you didn't give me the profit
Automatic translation:
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8 months ago
Translation
I want you to return my casino profit or I will make it public that you are frauds
Automatic translation:
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8 months ago
Dear Zinka22,
Firstly, we are not the casino so you need to specify the issue more detailed as it is still not clear what is the issue. Please forward some screenshots, betting history and communication with the casino and describe the matter properly.
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8 months ago
Dear Zinka22,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
