The player from Italy had his account blocked without further explanation. After a closer examination, we ended up rejecting this complaint as unjustified.
King Billy Casino (Curacao) - Player’s account has been blocked.
Amount: €1
King Billy Casino (Curacao)
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
King Billy Casino (Curacao) has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
From today I can no longer access the casino without justified reason, all bonuses have been authorized by them and I have always respected their T & Cs.
Automatic translation:
Public
Public
3 years ago
Dear Nemokid,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you have registered your account and if you’ve completed the account verification successfully?
Are there any funds being held by the casino?
Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
3 years ago
Translation
Registered on 09/21/2020 and account fully verified, luckily the balance was almost zero with some free spins credited to use.
Edited
Automatic translation:
Public
Public
3 years ago
Thank you, Nemokid, for your reply. Please understand that the casino has a right to close player’s account at any time without further explanation. If you didn’t have any pending withdrawal and there are no funds being held by the casino, I’m afraid there is not much we can do for you.
Please let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint. I really wish I were of more help. Thank you in advance for your understanding.
Public
Public
3 years ago
Translation
Does the casino have the right under an unfair clause to close the gambling account of its customer? If I win, does the casino have the right to close my gaming account on the basis of what democratic principle under the law? But where are seriousness and correctness in this statement? Please avoid answering in this way ... because you know very well that this is simply an offense against me! Luckily this casino has an excellent reputation! I guess everyone else !!
Edited
Automatic translation:
Public
Public
3 years ago
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
