Khelraja Casino - Player's deposit hasn't reflected in the casino wallet.

Dear pankagkumar22,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino using this specific payment method?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

This was my second deposit amount by the same method. Which was canceled despite them giving the deposit slip.

Thank you very much, pankagkumar22, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello there,

Thank you pankagkumar22 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Khelraja Casino for their help in resolving this complaint. We would like to know what happened to the deposit and if we can do anything to help resolve this issue.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi Peter,

greetings of the day!

thanks for sharing your concern.

I would required you kindly allow me some time to get back to you on the same by checking and investigating at my end .

Hi Team,

Greetings of the day!

We have also investigated our end in each payment gateway and haven't received any amount that Mr. PanKag0 is referring to.

If there is something I can help you please do let me know.

Regards,

Khelraja

Dear pankagkumar22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.