The player from India is experiencing difficulties with his withdrawal as his bank is not among the payment methods. The player later informed us that he received his winnings, so this complaint was closed as resolved.
Khelraja Casino - Player encounters difficulty in withdrawal process.
Amount: 15,000 INR
Khelraja Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.3
Khelraja Casino has a Safety Index of 5.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Hello sir, I registered with Khelraja casino before a week.I diposit 5K INR with first Day first diposit bonus of 15K(i.e.300%).But I won from my diposit and didn't use the bonus.After 7 days bonus expired.Remaining amount which was won from my diposit is rest.Now I try to withdraw some amount from remaing 15K INR,but as I go for withdrwal I was unable to select my bank.My account is verified and document is verified.though I am unable to withdraw.
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1 year ago
Dear rathodr870,
Thank you very much for submitting your complaint. I'm really sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation completely.
Have you communicated with customer support regarding the issue with your withdrawal?
Are there any payment methods available when you try to withdraw your funds?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 year ago
Dear rathodr870,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
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1 year ago
We’ve reopened this complaint at the request of rathodr870. The player sent us the following email:
Sorry for late reply.my mobile was defective.my issue is solved.Thanks for support.
Dear rathodr870,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
