Kats Casino - The player's winnings were voided.

I received the following email when I applied for a Bitcoin withdrawal from a no deposit bonus.

We're sorry, but your $100.00 USD BTCManual payment request for account ID jiro333 has been declined.

# 362245: Denied. All winnings from welcome bonuses and free chips can only be cashed by residents of the North American continent. Are you listed on this site?

It was a real waste of time.

Hello jiro777gucci,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Kats Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you register with your own personal details or did you alter anything? How long have you been playing in the casino and how much did you deposit in total?

Looking forward to your answer.

Regards,

Nick

I registered the casino and cleared the wagering requirements in about 8 hours. Personal information is also registered mobile number, address, name, email address. After clearing the wagering requirements, it was returned to $ 100, and after increasing the withdrawal fee of $ 30 with roulette, I applied for withdrawal. Is it possible to overturn the decision of the casino side? I'm really in trouble.

excuse me. I have not made a deposit.

Hello jiro777gucci,

Can you please forward the communication between you and the casino to nikolas.b@casino.guru?

Hello jiro777gucci and thank you for the provided information. We believe that as long as you were able to claim the bonus and the casino does not even mention any country restriction for that bonus (nor in terms or bonus terms), there should be any reason not to pay out your winnings.

I will now forward your complaint to my colleague Matej (matej@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

thank you.

Hello jiro777gucci.

I am sorry to hear about your troubles. I agree with Nick that the situation is absurd, and the casino should pay you.

I would like to invite the casino representative into the case:

Dear casino representative, please explain how jiro777gucci should know that the promotion is not for players from his country.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Can't you respond by phone instead of email only? I haven't received any reply at all. I would love to have your support!

Hello jiro777gucci,

I understand your frustration. The problem is that Kats Casino is non-responsive. The casino is non-responsive in all cases that we have about this casino, and because they don't have a license, there is no higher institution that you (or we) can contact. So even if I call you, I cannot provide you with any new information.

As we already wrote, the situation you experienced is absurd, and you should be paid. Unfortunately, we can't force the casino anyhow to pay you. All we can do is close the complaint unresolved, which will impact the casino's rating negatively, and publish your complaint so other players will be warned.

I am sorry that we were unable to help you more.

I recommend playing only in casinos with a good rating and above.

Please let me know if I can close the complaint as unresolved.

Thank you for your kind response.

This casino underestimates the Japanese too much.

Make me regret it.

Take it from the better side. At least you didn't deposit there. It is better to have trouble withdrawing winnings from a no-deposit bonus than to have problems withdrawing winnings after many deposits.

I am now closing this complaint as unresolved.