The player from the US had requested a withdrawal one month ago, but the casino did not provide updates or communicate about the withdrawal timeline. The player was also refused information due to their status as a non-depositor. The accepted withdrawal of $100 (reduced to $70 due to fees) remained unprocessed due to apparent delays. The issue was resolved after repeated follow-ups and resubmission of payout details, with the player confirming his funds had arrived. We facilitated communication between the player and the casino, ensuring all required documentation was submitted and the withdrawal was processed.
Kats Casino - Player's withdrawal has been delayed.
Amount: $70
Kats Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
