The player from Slovenia had requested multiple times that the casino permanently ban him from his account. Despite having provided all the requested verification data, the casino had continued to present new requirements. The player had made numerous deposits over the years and had no balance in the account at that time. After the intervention of the Complaints Team, the casino finally banned the player's account. The player confirmed the resolution of the issue, albeit expressing dissatisfaction with the casino's initial reluctance to fulfill his request.