An Australian player had deposited $100 AUD via payid to a casino, which was not credited to their account. Despite having provided the requested proof, the casino continued to request more documentation and failed to resolve the issue. We had advised the player to contact their payment provider and to avoid making further deposits until the issue was resolved. However, due to the player's lack of response, we were unable to proceed with the investigation and had to reject the complaint.
JustCasino - Player's deposit hasn't been credited into account.
Amount: A$100
JustCasino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
7 months ago
On the 12/09/23 I made a payid deposit of $100 AUD as to which everything went through as it should from my side, however, the casino didn't credit my account. They wanted screenshots to prove it was paid by my bank, these were supplied as requested, yesterday I wanted an update, now they want a bank statement, this casino has done nothing in solving this issue, they never update me, I have asked for this to be escualted to an account manager and they refuse me by saying that the correct department wants a bank statement. They are just stalling and refusing to credit my acccount. I have asked my bank to look into this for me and nothing yet has been resolved either. They never update you, they ask me to remain patient but they do nothing.
Public
Public
7 months ago
Dear Ceelay73,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider, which you already did. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
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