The player from India had complained about a downgrade of his account from VIP status to a regular one in Jungle Raja Casino. He was dissatisfied with the new support team's behavior and had decided to close his account due to this. We informed him that we were unable to compel casinos to upgrade a player's status or suggest that they provide loyalty rewards, as it was up to the casino to make these decisions. The player acknowledged this and stated his intention was to raise awareness for other players. We then provided him with resources to share his experience and find a new platform to play on, and closed the complaint.
Jungle Raja Casino - Player's VIP status has been removed.
Amount: ??
Jungle Raja Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Other
REJECTED
Case summary
5 months ago
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5 months ago
I was with this site from more than 5 years.and was vip members. Before it was good site but now due to new support team its become wrost site ever.now they remove my vip status to normal account after 5 yeard being vip
.guys its tottaly scam now. Only old support team was good like dylan and keith. But now all support team is rude.if u ask for any bonus they will treat u like begger. U need to beg for bonus even you r vip and they will also refuse it. So better stay away from this site .its become wrost site ever now. Join it in your own risk. I close my account today here due to this new support team like igor rahul .they tell lie to make u deposits. My register email yog****r_ne**21@yahoo.com with jungleraja
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5 months ago
Dear Yogendersingh,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. We regret to inform you that we are unable to compel casinos to upgrade your player's status or suggest that they provide you with loyalty rewards. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it and what rules apply. It is important to note that casinos are not obligated to offer any benefits to their players and may exclude individuals from their loyalty program without prior notification. While we understand the importance of keeping customers informed about any changes that may impact their player experience, we do not intervene in these matters and allow casinos to make their own decisions regarding who receives loyalty rewards and who does not. I apologize for not being able to provide more assistance in resolving this case.
Please let me know if there is anything else I can assist you with, or if this complaint may be closed.
Thank you for your understanding.
Best regards
Veronika
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5 months ago
Thanks for reply veronica .i am not asking for vip status back as i request already to delete my account .i cant be part of this scam.i just lodge my complaint here to inform others what may be happend with u even you are loyal player to this site. How u will be treated by support staff .its just to raise awareness for player who wishing to join and deposit their hard earned money there in hope to win big and take advantage of vip programme.nothing else thanks
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5 months ago
Thank you for your response. You are welcome to share your experience with other users through our user reviews section: https://casino.guru/jungle-raja-casino-review#tab=js-tab-reviews
Also, if you are looking for a new platform to play on, I suggest you check our list of recommended casinos: https://casino.guru/top-online-casinos
This complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
