The player from India had been unable to log into his casino account for 10 days due to an unidentified error. Despite having reached out to customer support multiple times, he had received no assistance. After he contacted our complaints team and provided the necessary information about his account, the issue was transferred to a colleague for assistance. Shortly after, the player confirmed that the issue was resolved and he could access his account. The complaint was then marked as 'resolved' by our team.
Jungle Raja Casino - Player's account is inaccessible.
Amount: 3,000 INR
Jungle Raja Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 days ago
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1 week ago
Dear Sir,
I am trying to login my i'd from 10 days but still i am not able to login my i'd. There is always this Error showing that ur stall Disabled. U can also see this Error in my snap shot attached below. Even i have written the Mail to the support@jungleraja.com so many times. But No one giving revert back to me of the solution. Kindly Please help me to get my money back stuck in my ID. Plz help me
🙏
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1 week ago
Dear Neil007,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
- Which games you’ve been playing (live casino games, slots, or sports betting)?
- Were your winnings accumulated with or without an active bonus, please?
- If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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1 week ago
Dear Petronela Sir,
Thanks for your Support sir🙏 And I am answering the question you asked.
▪︎ I have registered my account since 2020. And my account is completely Verified.
▪︎Mostly I liked to play live Casino games only.
▪︎I won all the games Without bonus. I dont like any bonus.
Thanks & Regards
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6 days ago
Thank you very much, Neil007, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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5 days ago
Dear sir,
Issue is resolved. My I'd is opening now.
Thank u so much for ur support 🙏
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5 days ago
Great news, Neil007!
Thank you for confirmation and for using the Casino Guru complaint resolution centre. I will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Best regards,
Branislav, Casino.guru
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