Jumba Bet Casino - The player's unable to withdraw his winnings.

Hello, I came across this casino tonight. Even when I registered from the Czech Republic, I registered there and completed the registration. Then I verified the email address and when verifying the phone number I had a problem, it didn't work for me, so I contacted support and resolved it with support ..... He gave me freespins on them I won about $45 ..... I had to transfer 2500 $ so that I could withdraw the bonus ..... I turned it over to see that I had $600 at the end .... I learned that the maximum that can be withdrawn from the bonus is $100, I say ok even so it's good and when I wrote on the bottom that he advised me how to choose, then suddenly I am from the Czech Republic so I am not eligible ???? When registering, everything around our country is fine ... I have been in contact with support several times .... fine .... and when I want to withdraw money, the guy hits me and turns off the chat?????

I don't get this shit

Hello 998z24x7cz,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Jumba Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you are not eligible for bonus only or play in casino at all? Did you deposit any money into the casino? Is your account currently still active? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Nick! it would be good to read my entire article and now you can answer me a simple question, and that is how is it possible that I registered, followed by verification of my phone and email in my phone, I have a Czech area code and in my email address I have "cz" at the end of no one it didn't shit all the time until the moment when I wanted to withdraw not 100kc but €100 after spinning their money

Hello 998z24x7cz,

We believe that once the player claims the bonus, the casino should also pay out any winnings generated from it. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello 998z24x7cz,

I'm Michal and I have taken over your complaint. I have reviewed your case and want to ask you if you were able to access Jumba Bet Casino website normally without a VPN or if you have used any other VPN, as I was not able to form CZ VPN

Just so you know, Jumba Bet Casino was not much cooperative with solving complaints with us, so there is no guarantee that we will receive any response from them, however, I will try to contact the casino to see if I could help.

We would like to invite Jumba Bet Casino to join the conversation.

Dear Jumba Bet Casino,

I have checked your T&Cs and there is no mention that the Czech Republic is a restricted country. I found this...

2. LEGAL REQUIREMENTS OF USE

3. Due to legal, financial transaction regulations, and commercial reasons, we cannot offer any registrations or process any deposits or withdrawals to and from the following countries:

Australia

Curacao

France

Germany

Hungary

Netherlands

South Africa

Switzerland

United Kingdom

United States

Or any other country as deemed by the casino.

As the player mentioned they were able to register their account with Czech personal details and a valid Czech telephone number, your support operator has even helped the player verify the Czech telephone number and awarded the player with a bonus, it is very strange and not user friendly that out of sudden you state then the player has created their account from a restricted country. As my colleague Nick already mentioned We believe that once the player was awarded the bonus, the casino should also pay out any winnings generated from it as long as the player has played according to the rules. Do you think your approach towards the player was fair?

There is such an addition for all smart people .... The main thing is that the casino sends me offers with other bonuses to my email, which has cz at the end ..... why send it to me if they do not support players from the Czech Republic.???? a bit strange don't you think??

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hm, that's nice, but it doesn't solve the problem and it's on its way 🙂

Morning 998z24x7cz

My apologies for not responding in a timeously manner - for some reason this complaint was not pulling in re me not responding. Michal has resolved this issue - thank you Michal.

I wanted to keep you up to date on where we are with your complaint. I have escalated this and will follow up by COB today if I have not yet received a response.

But I do assure you a response will be given in the timeframe that I have.

Regards

Janine

Acquisition Operations Manager

Hi 998z24x7cz and Michal

I have had feedback from our Support Agent. When opening up this account a vpn was used which is not allowed. Below please find comms from the Support Agent as well as screenshots.

"Accounts from restricted countries go under review, meaning they would not be able to play at the Casino. This particular player used a VPN to register an account

After registering the account the player changed his address from the United States to the Czech Republic

VPN is not allowed, that's the reason the account is blocked."

Please let me know if you have any other concerns that you would like me to address

😀😀😀 there is nothing blocked, just bullshit again. Take that money and use it to shape your children and buy them something, you poor people. I finish well

Dear 998z24x7cz,

As can be seen from the evidence Janine from Jumba Bet Casino provided above, sadly there is sufficient evidence that you have breached the casino's T&Cs and that's why we are no longer able to pursue this case.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint.

We are sorry we could not be of more help on this occasion. If you run into any issues with this or any other casino in the future, please do not hesitate to contact us.

Best regards,

Michal