HomeComplaintsJumba Bet Casino - Player’s withdrawal was declined.

Jumba Bet Casino - Player’s withdrawal was declined.

Amount: Can$4,005.55

Jumba Bet Casino
Safety Index:Below average
Submitted: 27 Sep 2019 | Case closed : 28 Oct 2019
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

5 years ago

A player from Canada complained that Jumbabet casino declined the withdrawal of his bonus winnings without any relevant reason.

Public
Public
5 years ago

I designed up and deposited 100$. They gave me a bonus of 200$. I had to playthrough 10,000$ before I was able to make any withdrawals. I played the 10,000$ withdrawal and won additional 4005.55$. I forfeit their bonus amounts meaning I gave them back their bonus amounts. And after I was left with 4005.55$. now I made a withdrawal of 4005.55$ and they don't want to pay me my withdrawal with nonsense reasonings. Their withdrawal timeframe is also nonsense. I found out they are not even licensed. 

 

WARNING to everyone who wants to sign up on here, DON'T!!!! It's a scam.

 

I don't recommend anyone to wate their money and time on Jumbabet. It's a fraud.

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Public
5 years ago

Dear player.

 

Thank you very much for submitting your complaint through our website. We are sorry about the way you've been treated by the casino. We will do our best to resolve your complaint as soon as possible. Could you specify the explanation of Jumbabet Casino for not paying your winnings? Could you also specify the bonus which you claimed? 

 

Best regards, Jozef

Public
Public
5 years ago

Dear player,

 

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Public
5 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

 

The player can reopen this complaint anytime.

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