Jumba Bet Casino - Player has been accused of opening multiple accounts.

I have been spending hundreds of dollars on this casino regularly..my husband and I both made our own separate accounts ..but we live in the same house...so they accused us of having multiple accounts and took away the $1500 i won fair and square. They are rude when I ask them and they are not helpful at all in helping us understand this rule and why we got screwed out of the money we won.

Dear Rachel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you or your husband redeemed any promotional offers when depositing funds? Was any of the accounts successfully verified in the past?

I have checked general terms and conditions and this is what I found https://www.jumbabet.com/terms-and-conditions:

"You are only allowed to have one account at Jumba Bet Casino and there are no costs associated with opening your account. Jumba Bet Casino reserves the right to close all multiple accounts and, should management have reasonable grounds to suspect that the multiple accounts were opened with fraudulent intentions, we reserve the right to cancel any transaction related to the suspected fraud attempt."

"A free player bonus can be claimed only once per person, PC and IP address, family, household address, e-mail address, credit card/debit card number, and environments where computers are shared (e.g. universities, schools, public libraries, workplace etc)."

"Each New Player Match Bonus can be claimed only once per person, PC and IP address, family, household address, e-mail address, credit card number/debit card number, and environments where computers are shared (e.g. university, school, public library, workplace etc.)"

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear Rachel,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.