The player from Chile faces account closure after making required deposits to receive a welcome bonus and attempting to withdraw winnings. Following multiple document submissions for verification, the account is now closed, and the player is unable to access winnings or bonuses.
JugaBet Casino - Player’s account has been closed and winnings confiscated.
Amount: $100,000 CLP
JugaBet Casino
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Case opened
Current status
Waiting for Casino Guru to reply
5d 11h 1m 14s
Case summary
2 days ago
Public
Public
3 days ago
Translation
I made deposits of various amounts as required to receive the welcome free spins bonus. The first deposit went through without any issues, but after making additional deposits, I attempted to withdraw my winnings and was subjected to a second verification process. I submitted the requested documents about four times, and today I found that my account was closed and my winnings were taken. They did not allow me to withdraw my winnings, did not let me use my bonuses, and the account was closed.
Automatic translation:
Public
Public
2 days ago
Dear Kamily,
Thank you very much for submitting your complaint, and I sincerely apologize for the difficulties you're experiencing with JugaBet Casino. Before we proceed further, I would appreciate it if you could kindly provide some additional information to help us better understand your situation.
- Could you please clarify when exactly the verification process began?
- Additionally, could you let us know which documents have already been approved and which are still pending?
- Lastly, how has the casino explained the reason for your account being blocked?
I look forward to your response and thank you for your cooperation.
Best regards,
Nick
Casino Guru is examining the case
Nick is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
