The player struggles to withdraw his balance for unknown reason. The complaint was rejected as the player stopped responding.
Joo Casino - The player struggles to withdraw his balance.
Amount: €900
Joo Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
Joo Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
As with all other customers who wanted to withdraw money, this was not possible for me either. Pointless reasons are mentioned for a withdrawal refusal whereas a deposit worked within seconds! I don't understand how such a site can be freely accessible in Germany and the EU!!! You just get ripped off and you can't do anything about it!!! Also, the fact that Casinoguru gives such a realistic positive rating for these criminals shows that they are all in league without being on each other's payroll!!! You are also a joke if so many reports about NON-PAYMENT continue to leave a positive rating!
Automatic translation:
Public
Public
1 year ago
Dear atilladerhunne81,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Joo Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Nick
