The player from North Rhine-Westphalia, Germany faced a prolonged delay with his withdrawal of 300 Euros at Joo Casino since May 6th, 2024, even though his account was fully verified. Whenever he inquired about the status, he was advised to wait. The complaint was closed because the player did not respond to further messages and questions from the Complaints Team, preventing further investigation.
Joo Casino - Player's withdrawal is delayed.
Amount: €300
Joo Casino
Safety Index:HighSafety Index
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8.9
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
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7 months ago
Translation
Hello...first off, I’m not from Puerto Rico, I'm from Germany. I don’t know why it’s not possible to change the settings here...now, onto my problem: since May 6th, 2024, I have a pending withdrawal of 300 Euros at Joo Casino. The status of the withdrawal is consistently "in processing". Whenever I ask in the chat, I’m just told to wait...the account is fully verified (other withdrawals have worked without any problems)...I also haven't played with bonus funds...Could you please help me with this?
Thank you very much
Best regards,
Sven
Automatic translation:
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7 months ago
Hello SvenSchn,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Joo Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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7 months ago
Translation
Hello, my account has been verified since May 5th, 2024. Other withdrawals have also worked without any problems, except for the one for 300 euros. I last spoke to the casino yesterday without receiving a helpful answer. The statements from the employees are always different, sometimes I hear that it is the payment provider and the withdrawal has already been approved, sometimes they say that the problem is being processed by the payment team....but somehow nothing happens anyway. The withdrawal still says "in process"....
Automatic translation:
Public
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7 months ago
Hello SvenSchn,
As the recommended 2 weeks have now passed, can you please advise if there's been any update regarding the payout?
